Best Practice Lead

We have a vacancy for the following paid position:


£24,000 FTE  


Hours:  30-37 per week negotiable – 12 month contract


Do you have excellent interpersonal, communication and project management skills, a knowledge of Universal Credit or willingness to learn?


Universal Credit (UC) is the fastest growing issue for the Citizens Advice service


We are delivering a new service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.


You will be working as part of a network of Best Practice Leads and will gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and sharing ideas and best practice.


The role will work across a Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.



Closing Date: 25th January 2019

Interview Date: 1st February 2019


For Application Form and further information please contact:  office.admin@sudburycab.org.uk or telephone 01787 321403


Telephone 01787 321400 or Contact Us

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Sudbury & District Citizens Advice is Company limited by guarantee. Registered number: 6051096 (England and Wales)  Registered Office: Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee.

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Institute of Money Advisers Charity Commission Endorsed Sudbury and District Citizens Advice
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