We have a vacancy for the following paid position:
Hours: 30-37 per week negotiable – 12 month contract
Do you have excellent interpersonal, communication and project management skills, a knowledge of Universal Credit or willingness to learn?
Universal Credit (UC) is the fastest growing issue for the Citizens Advice service
We are delivering a new service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
You will be working as part of a network of Best Practice Leads and will gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and sharing ideas and best practice.
The role will work across a Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.