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© Copyright: Citizens Advice, Sudbury, Suffolk. All rights reserved.


Authorised and regulated by the Financial Conduct Authority FRN Number 617758

Sudbury & District Citizens Advice is an operating name of Sudbury & District Citizens Advice.

Registered Office: Sudbury & District Citizens Advice, Keyse House, Acton Lane, Sudbury, Suffolk. CO10 1QN.

Charity registration number 1123466 Company limited by guarantee. Registered number: 6051096 (England and Wales)

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OPENING HOURS INFORMATION

Drop-in..

Mondays, Tuesday, Wednesdays and Thursdays 10.00am - 1.00pm

Telephone times:

Mon - Thur 10am till 3:00pm


Reception opens at 9.30am.

General Advice and Money Advice appointments as appropriate.

There is no public parking.

The nearest parking is in Girling Street car park. For those with mobility issues, we do have limited parking.  Please either phone us on the above number, or email us on advice@sudburycab.org.uk to book a disabled parking space.

Find Us



Keyse House

Acton Lane

Sudbury

Suffolk

CO10 1QN

Website Problems?

Telephone 01787 321400 or Contact us by Email:

advice@sudburycab.org.uk


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Volunteer Adviser

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.

Purpose of the role:

  • To help provide an effective and efficient advice service to members of the public
  • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Main duties and responsibilities may include:

  •  Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
  •  Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
  •  Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
  •  Completing clear and accurate case records
  •  Recognising the root causes of problems and participating in taking appropriate action
  •  Keeping up to date on important issues by attending the appropriate training and by essential reading
  •  Attending bureau meetings.

Personal skills and qualities that an Adviser needs:

  •  A commitment to the aims and principles of the CAB service
  •  Excellent communication skills
  •  Being open and approachable
  •  Ability to communicate clearly both orally and in writing
  •  Ability to sift through information and extract what is relevant
  •  Basic mathematical skills, including percentages
  •  Respect for views, values and cultures that are different to their own
  •  An understanding of why confidentiality is important
  •  Being open to using computers on a regular basis
  •  A positive attitude to self-development and assessment
  •  Ability to work as part of a team
  •  Ability to recognise their own limits and boundaries in the role.

If you are interested, please contact Sophie Cummins for an application form: recruitment@sudburycab.org.uk