We provide free, confidential, impartial and independent advice and information on the wide range of the issues that people may experience in their lives. These include the following:
- Benefits & tax credits
- Benefits Universal Credit
- Charitable Support & Food Banks
- Consumer goods & services
- Financial services & capability
- GVA & Hate Crime
- Health & community care
- Immigration & asylum
- Relationships & family
- Travel & transport
- Utilities & communications
We provide advice across these 18 headline areas within which we provide advice on more than 250 specific issues for which our team is trained to help. Click on the links for each to get an overview.
We also campaign on important social issues in our district by collecting information to inform and improve the policies and principles that affect people’s lives. Working with so many people on their challenges enables us to identify themes that highlight systemic problems, for example in relation to energy and housing issues. This data provides valuable evidence that we can use for policy campaigns locally, and to feed into nationwide campaigns organised by national Citizens Advice.